SFI win new contract
with Rollstore and large supermarket chain
Author: Melvin Pearce/Monday, September 23, 2019/Categories: News
We are pleased to announce Rollstore Ltd have confirmed a further 3 year extension contract with us where they will continue to use our ITMS (Integrated task management systems) allowing them to provide a manual process automation solution for their customers
The combined efforts of Rollstore and Software Focus International have not only enabled the successful and continued service of all of the Materials handling equipment for one of the major Supermarkets across the UK but has also provided the ability for Rollstore to be more effective and proactive in supporting and driving improved processes to maximise efficiency and cost reduction for the retailer
Over the past 3 years Rollstore have worked extremely hard to provide an efficient and cost effective service with this and the combined benefit of utilising our ITMS solution has resulted in a very successful partnership and very happy customer due to the radically improved service.
The ITMS solution has enabled our customer (Rollstore) the ability to provide to their customer complete visibility of all of their equipment fleet inventory as well as real time and historical repairs , this has been a complete game changer for them as previous to this they were completely in the dark as to the quantity of serviceable / damaged materials equipment they actually had, this could prove extremely challenging in particular when leading up to peak
Pre Implementation Aim
In order to further develop our cage repair service offering, Rollstore Ltd required a system that would set us apart from the competition and bring real sustainable benefits to our customers and business alike.
Our vision was to have a fully customizable management solution that would suit any potential customer’s needs and bring “real time” information to the client.
We quickly realized that this system needed to fit a number of key criteria such as;
- A flexible system that captured both operational and commercial data in real time
- A system that could be adapted and grow with the numerous different customers we service
- A system that provided end to end visibility for both the customer and Rollstore Ltd
- A system that was easy for our mobile engineers to use and reduce paperwork and administration costs.
We researched many off the shelf solutions and found that there really wasn’t anything that suited these requirements until we contacted Software Focus International who recommended their ITMS. (Integrated Task Management System).
It was clear from the outset that ITMS had the capability to be easily adapted to our business model with very little development and also presented us with other benefits we had not initially identified.
The experience and enthusiasm of the Software Focus International team quickly enabled us both to work together as a creative team and I was very impressed with the commitment to our project.
I`m delighted with the new system and feel confident that it will grow with our business and continue to bring value to Rollstore Ltd and its users.
Marketing & Development Director, Rollstore Ltd